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Whether you’re setting up Veyda for the first time or looking to get the most out of your health insights, this page covers the questions we hear most often. Browse by category to find what you need, or read through the full list to discover features you may not have explored yet.

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Getting started

Download the Veyda app from the App Store or Google Play, then tap Get Started on the welcome screen. Enter your email address, create a password, and confirm your email with the verification link we send you. Once verified, complete your health profile — including age, biological sex, and any relevant health goals — so Veyda can tailor your insights from day one.You can also sign up using your Apple ID or Google account for a faster setup.
Veyda connects to a wide range of wearables and health platforms, including:
  • Wearables: Apple Watch, Fitbit, Garmin, Oura Ring, WHOOP, and Samsung Galaxy Watch
  • Health platforms: Apple Health, Google Fit, and Garmin Connect
  • Fitness and nutrition apps: Strava, MyFitnessPal, and Cronometer
To connect a device or app, go to Settings → Connections and follow the authorization steps. New integrations are added regularly — see the Integrations page for the full and up-to-date list.
Most users see their first insights within 24 hours of connecting at least one data source. Some insight categories — such as sleep trends and recovery scores — require a minimum of 7 days of continuous data before Veyda can generate a reliable baseline. Deeper trend analysis, like monthly comparisons, becomes available after 30 days.If you haven’t seen any insights after 24 hours, check that your connected devices are actively syncing in Settings → Connections.

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Insights & data

Veyda analyzes data from your connected devices and apps — including heart rate, sleep stages, activity levels, and more — and applies evidence-based models to surface patterns and recommendations relevant to your personal health profile. Insights are updated continuously as new data arrives and improve in accuracy over time as Veyda builds a longer baseline for your individual metrics.Veyda does not use your data to train shared machine learning models. All analysis is specific to your account.
Stale insights are usually caused by a sync interruption between your device and Veyda. Try these steps in order:
  1. Open Settings → Connections and confirm your data sources show an active status.
  2. If a source shows an error, tap it and re-authorize the connection.
  3. Trigger a manual sync by tapping Sync Now on the Connections page.
  4. Pull down to refresh the Insights feed.
If insights still aren’t updating after these steps, contact our support team at support@veyda.com.
Yes. Tap the + icon on the home screen to manually log data including water intake, meals, mood, symptoms, menstrual cycle information, and custom notes. Manually logged data is incorporated into your insights alongside data from connected devices.For metrics like weight or blood pressure, you can also connect a compatible smart scale or blood pressure monitor rather than logging values by hand.
When you connect a data source, Veyda imports your available historical data as far back as the source allows — typically between 6 months and 2 years depending on the device or platform. For example, Apple Watch and Whoop support up to 2 years of historical import, while Samsung Galaxy Watch supports up to 6 months.This historical import gives your insights a head start and allows Veyda to identify long-term trends from day one. See the Wearables and Health Apps pages for the exact import window for each source.

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Privacy & security

Your health data is private by default. Only you can view your insights and raw metrics. A small number of authorized Veyda engineers may access account data solely for the purpose of investigating support issues or debugging platform errors — all such access is logged and audited.Veyda does not share your individual health data with third parties, advertisers, employers, or insurers under any circumstances. For full details, see our Privacy & Security page.
No. Veyda does not sell, rent, or trade your personal or health data to any third party. We do not use your data for advertising purposes, and we do not share it with data brokers. Our business model is based on subscription revenue — your data is never the product.
Yes. You can request full deletion of your account and all associated health data from Settings → Privacy → Delete Account. Deletion requests are processed within 30 days. Once your data is deleted, it cannot be recovered.If you want to keep your account but remove data from a specific connected source, revoke that connection in Settings → Connections and submit a partial data deletion request through Settings → Privacy.
Deleting your account is permanent and irreversible. Export your data first if you want a local copy — go to Settings → Privacy → Export Data.

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Subscriptions & billing

The free plan gives you access to core health insights including daily activity summaries, basic sleep analysis, and heart rate trends. You can connect up to two data sources and view up to 30 days of historical charts.Premium unlocks advanced insights such as recovery scoring, HRV analysis, longitudinal trend reports, personalized recommendations, unlimited data source connections, and priority support.
You can upgrade at any time from within the app. Go to Settings → Subscription and tap Upgrade to Premium. Choose a monthly or annual billing cycle — annual plans offer a significant discount. Payment is processed securely through the App Store or Google Play depending on your device.Premium takes effect immediately after purchase, and your existing data and insights carry over without interruption.
Subscriptions are managed through the platform where you originally purchased — the App Store or Google Play. To cancel:
  • iOS: Go to Settings → [your name] → Subscriptions on your iPhone, find Veyda, and tap Cancel Subscription.
  • Android: Open the Google Play app, tap your profile icon, go to Payments & subscriptions → Subscriptions, find Veyda, and tap Cancel subscription.
You retain access to Premium features until the end of your current billing period. Canceling does not delete your account or data.