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Most Veyda issues fall into a handful of predictable categories and can be resolved in a few minutes without contacting support. Work through the relevant section below from top to bottom — each step builds on the previous one and covers the most common root causes first.
When a connected device stops sending data to Veyda, your insights may become stale or stop updating entirely. Follow these steps to restore the connection:
1

Check device status and charge level

Make sure your wearable or health device is powered on and has sufficient battery. Devices with critically low battery often suspend background data transmission. Charge your device to at least 20% and wait a few minutes before trying again.
2

Verify Bluetooth is enabled

If your device connects directly via Bluetooth (rather than through a companion app like Apple Health or Google Fit), confirm that Bluetooth is turned on in your phone’s system settings. Toggle it off and back on to force a fresh scan for nearby devices.
3

Re-authorize the connection in Veyda

Open Settings → Connections, find the affected device or app, and tap it to view the connection detail screen. If the status shows an error or expired authorization, tap Re-connect and complete the authorization flow. You may be redirected to the device manufacturer’s app or a permissions screen.
4

Force a manual sync

From the Connections page, tap Sync Now next to the affected source. Veyda will attempt to pull the latest data immediately. Check the Insights feed after 60 seconds to confirm data is flowing.
If none of the steps above restore the sync, try disconnecting the source entirely and adding it again from scratch via Settings → Connections → Add Connection.
If your Insights feed looks empty or hasn’t refreshed recently, the cause is usually insufficient data history or a sync gap.
1

Check your data history

Most insight categories require at least 7 consecutive days of data to generate a reliable result. Recovery scores, HRV trends, and sleep staging analysis need this minimum window. If you recently created your account or connected a new data source, insights for those categories will appear once enough data has accumulated.
2

Confirm all data sources are actively syncing

Go to Settings → Connections and review the sync status for each connected source. Any source showing an error or a last-sync timestamp older than a few hours may have a connection issue. See the Device not syncing section above to restore it.
3

Refresh the Insights feed

Pull down on the Insights screen to trigger a manual refresh. This forces Veyda to re-evaluate your available data and regenerate any insights that may be queued but not yet displayed.
Veyda sends notifications for daily summaries, goal completions, and anomaly alerts. If you’re not receiving them, the issue is typically a permissions or settings mismatch.
1

Check notification permissions in your phone settings

  • iOS: Go to Settings → Notifications → Veyda and confirm that Allow Notifications is enabled. Set the alert style to Banners or Alerts so notifications appear on screen.
  • Android: Go to Settings → Apps → Veyda → Notifications and verify that notifications are enabled. Check that the notification category you expect (such as Health Alerts or Daily Summary) is not individually silenced.
2

Review notification settings inside Veyda

Open Settings → Notifications in the Veyda app and confirm that the specific notification types you want are toggled on. Each category — daily summaries, goal alerts, and anomaly notifications — has its own toggle.
3

Check Quiet Hours

Veyda’s Quiet Hours feature suppresses all notifications during a time window you define. Go to Settings → Notifications → Quiet Hours and confirm that the scheduled quiet window does not overlap with the times you expect to receive alerts. Disable Quiet Hours temporarily to test if this is the cause.
1

Forgot your password

On the Veyda login screen, tap Forgot Password below the sign-in button. Enter the email address associated with your account and tap Send Reset Link. Check your inbox — including your spam folder — for a password reset email and follow the link to create a new password. Reset links expire after 30 minutes.
2

Single sign-on (SSO) not working

If you sign in with Apple or Google and encounter an error, make sure you’re using the same provider you used when you originally created your account. Switching providers requires contacting support to merge or reassign your account. Reach out to support@veyda.com with your registered email address and a description of the error.
3

Account locked after failed login attempts

Veyda temporarily locks accounts after several consecutive failed login attempts to protect against unauthorized access. If your account is locked, wait 30 minutes and try again with the correct credentials. If you’ve forgotten your password, use the Forgot Password flow described above rather than retrying the wrong password and extending the lockout.
If the Veyda app is crashing, running slowly, or behaving unexpectedly, work through these steps before contacting support.
1

Update the Veyda app

Open the App Store or Google Play and check whether a Veyda update is available. App crashes are often caused by bugs fixed in a subsequent release. Install the latest version and relaunch the app.
2

Restart the app

Force-quit Veyda completely — swipe it away from your recent apps list — and reopen it. This clears any in-memory state that may have caused the crash without affecting your data or settings.
3

Clear the app cache (Android only)

On Android, cached data can occasionally become corrupted and cause instability. Go to Settings → Apps → Veyda → Storage → Clear Cache. This removes temporary files only and does not affect your account data or synced health metrics.
If the app continues to crash after these steps, note what you were doing when the crash occurred and contact support with that context — it helps us reproduce and fix the issue faster.
If you’ve worked through the relevant steps and still can’t resolve your issue, our support team is ready to help. Email us at support@veyda.com with a description of the problem, your device model, operating system version, and any error messages you’ve seen.